At the moment i am struggling so much that I have raised a support ticket with google. so not many people know this, but google do actually give support , real humans do try to help you. There are some things they cannot help you with, before I get onto my main issue, here are 2 of the things they cannot do.
1. Give you the keys to the bosses Ferrari for a day. I always ask the phone operator this when they ask "Is there anything else we can help you with?" It always lightens the mood.
2. Google play on mobile cannot upload/add any music tracks that are on your phone SD card/storage to a playlist that is synced in the cloud.
That last one would be handy, because my support ticket is all about how sync is just broken lately.
For the last week, I have been unable to add any of my own music to my library, I have used the windows app to upload, but the songs don't show up. I have used the Firefox upload button, same issue. I have found a cool button in the settings screen of the player, which is supposed to refresh, but refresh does nothing. I have a number of screenshots which indicate that something on my computer is wrong, because the Google Music Manager app on Windows (which I have repeatedly updated), appears to baulk. Still not sure why.
I have now also tried to use the player in a VM on linux, so a clean machine is also unable to connect.
And its unable to log in. The app has a huge networking issue somewhere, it's very intermittent.
So it's not working on windows10, and it's not working on Ubuntu 18 either. I think the fault must be someplace I can get help in? I have even used a remote computer with 1GB internet link to the internet and I see the same problem, so it's not my firewall. I do have more than 1 Google account, and the same thing happens on my other account. So its pretty much a configuration issue somewhere out of my control if you ask me.
Sometimes when I login sucessfully, I get this half-populated form - evidence that it's going a bit pear shaped. I hope to enable some debug logs to at least work out what is going wrong.
2. Google play on mobile cannot upload/add any music tracks that are on your phone SD card/storage to a playlist that is synced in the cloud.
That last one would be handy, because my support ticket is all about how sync is just broken lately.
For the last week, I have been unable to add any of my own music to my library, I have used the windows app to upload, but the songs don't show up. I have used the Firefox upload button, same issue. I have found a cool button in the settings screen of the player, which is supposed to refresh, but refresh does nothing. I have a number of screenshots which indicate that something on my computer is wrong, because the Google Music Manager app on Windows (which I have repeatedly updated), appears to baulk. Still not sure why.
I have now also tried to use the player in a VM on linux, so a clean machine is also unable to connect.
Just an update, this magically started to all work, mainly because the sync is incredibly slow. I had to re-install, clear out all my own tracks from the music folder, and then configure/copy them back, and wait about 5 minutes. It started all working, gradually over the next few minutes. It was frustrating, but it's now all good.
ReplyDeleteMainly I love Google because although podcast addict is great for listening on a loop continuously, play is much more convenient and copyright friendly. (A limitation is that some music in my loop is not public.)